Frequently Asked Questions
Everything you need to know about shopping with Thechikanlabel
What makes Thechikanlabel's embroidery authentic?
Every garment is handcrafted by skilled artisans in Lucknow, using traditional hand-embroidery techniques. We ensure the highest quality of 'Chikan' and 'Zardozi' work on premium fabrics like georgette, cotton, and silk.
How do I find the right size for me?
Since our products are handcrafted, we provide a detailed size chart on every product page. We recommend measuring your bust and waist size in inches and comparing it to our guide for the perfect fit.
What are your shipping timelines?
Domestic orders within India typically arrive in 5-7 business days. International shipping usually takes 10-15 business days depending on the destination and customs clearance.
Do you offer returns or exchanges?
Yes, we offer a 7-day return and exchange policy for unused items with original tags. Please note that customized or altered garments are not eligible for returns.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular digital wallets. For domestic orders within India, Cash on Delivery (COD) is also available.
How should I care for my Chikankari garment?
Due to the delicate nature of hand-embroidery, we strictly recommend dry cleaning for all our products to maintain the fabric's integrity and the threadwork's shine.